Returns & Exchanges
At Embroidery Library, we strive for perfection in every stitch, but if your physical supplies or digital designs don't meet your expectations, we are here to help. Due to the nature of digital downloads, we offer a 30-day window for resolution on all orders to ensure your creative projects are a success.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return or report for technical issues.
Verify Product Condition
Ensure that physical goods like thread or stabilizers are unopened and in original packaging, or that digital files have not been successfully downloaded if seeking a refund.
Submit Documentation
For defective merchandise or stitching errors, upload a clear photo of the issue so our support team can provide a specialized technical review.
Receive Your Resolution
Once approved, your refund will be processed back to your original payment method, or a replacement digital file will be added to your library within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing